FAQ

The Everyday Edit includes Ellis, Mira, Rowan, Noma, Arden, and Vale—styles suited to daily plans and different carrying needs. The After Hours Edit includes Elara, Solenne, Lyra, Rhea, Celeste, and Sable, with compact shapes or more expressive textures for lighter carry and dressed-up looks.

Compare the dimensions in the individual product listing with the items you plan to carry. Measurements are approximate exterior dimensions listed as width × height × depth. Interior usable space may be smaller because of the shape, lining, seams, and pockets.

Measure your device, including its case, and compare it with the selected bag's dimensions. Vale fits many 13 in laptops, while the Ellis interior sleeve fits some tablets up to 10 in. These are not guarantees for every device. For smaller styles such as Lyra, check your phone's measurements before ordering.

Ellis is a backpack. Noma and Solenne are crossbody styles with adjustable straps. Elara, Rhea, and Arden include detachable straps for another way to carry them. Check each product listing for its strap length and included components.

No. Materials vary by style and include PU faux leather, woven nylon, cotton canvas with PU faux leather trim, polyester textile, and satin-look polyester. Refer to the individual product listing for the exterior material and lining of the bag you choose.

Follow the care instructions for the specific style. Rowan and Celeste are listed for spot cleaning. Noma may be wiped with a damp cloth and air dried. Avoid soaking a bag unless its product instructions specifically permit it.

Colors may appear slightly different depending on screen settings and lighting. Review the selected color option on the product page before placing your order.

No. Included components vary by design. Elara, Rhea, and Arden list a detachable strap; Lyra includes a removable chain strap. Review the “Product details” section of your chosen bag to see exactly what is included.

Standard order processing takes 2–4 business days. Processing time is separate from shipping time and begins before an order is dispatched.

Estimated U.S. transit is 10–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date; order processing takes an additional 2–4 business days.

The return period is 180 calendar days after confirmed delivery. For eligibility requirements and return instructions, please review the store's current Return & Refund Policy or contact our team before sending an item back.

Our customer support response target is 1–2 business days. Include your order number when contacting us about an existing purchase so we can locate it.

Email server@ovrqela.com with your order number, the email address used at checkout, and a short description of your question.