Privacy Policy
OVRQELIA™ / /THE BAG COLLECTION
Your information matters.
This notice explains how information may be collected and used when you browse OVRQELIA™, choose a bag, place an order, or contact our team.
01 / ABOUT THIS NOTICE
Privacy across your shopping experience.
This notice applies to information associated with visits to the OVRQELIA™ online store, purchases from The Everyday Edit and The After Hours Edit, and communications with our customer support team. OVRQELIA™ is operated by Hangzhou Haizong Apparel Co., Ltd.
02 / INFORMATION WE COLLECT
Details you share and details from your visit.
Order and contact information. When you place an order or contact us, information may include your name, email address, phone number, shipping and billing addresses, ordered products, selected colors, order number, and messages you send us.
Payment-related information. Payment details are submitted through the payment options available at checkout. We may receive transaction information needed to confirm or assist with an order, such as payment status and limited payment method details.
Browsing and device information. When you visit the store, technical information may be collected through the website and its service providers, such as IP address, browser or device details, pages viewed, and interactions with the site.
03 / HOW INFORMATION IS USED
To support your order and your visit.
We use relevant information to process purchases, arrange delivery, provide order updates, answer questions about our bags, and assist with returns or other customer service requests.
Information may also be used to operate and improve the store, maintain records, help detect misuse or fraudulent activity, and meet applicable business or legal obligations.
If you choose to sign up for marketing messages, information you provide may be used to send those messages according to your selection. You may use the unsubscribe option in a marketing email to stop receiving it.
04 / SERVICE PROVIDERS
Services that help us operate the store.
Our online store is hosted on Shopify. Information needed for a purchase or website visit may be processed by Shopify and by the payment, fulfillment, delivery, customer support, or technical services used to operate the store. Information may also be disclosed when required by applicable law or to respond to a valid legal request.
05 / COOKIES & SIMILAR TECHNOLOGIES
How the site remembers your visit.
Cookies and similar technologies may help the store remember cart activity, maintain site functionality, understand how visitors use the site, and support other features enabled on the store. Available privacy choices depend on the settings and notices shown to you while browsing. You can also manage certain cookie settings in your browser.
06 / STORAGE & PROTECTION
Keeping information as needed.
Information is retained for as long as reasonably needed to provide the store and its services, manage orders and customer requests, maintain business records, resolve disputes, and meet applicable obligations. The period can vary by the type of information and the reason it is held.
We take reasonable steps intended to protect information used in operating the store. Because online systems involve inherent risks, no method of transmission or storage can be guaranteed to be completely secure. Information may be processed in countries other than your own when store services or providers operate internationally.
07 / YOUR CHOICES
Ask us about your information.
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to make other requests concerning its use. To submit a request, email us at server@ovrqela.com. We may need to verify your identity before responding.
08 / ADDITIONAL INFORMATION
Changes to this notice.
Our bags and online store are intended for general shoppers rather than children. If you believe a child has provided personal information through the store, contact us using the details below.
We may update this notice when our store operations or privacy practices change. The version published on the store at the time you view it is the current version.
09 / CONTACT OVRQELIA™
Questions about privacy?
Email server@ovrqela.com or call +86 186 7668 8753.
Operating company: Hangzhou Haizong Apparel Co., Ltd.
Legal representative: Zhan Zhangmei
Address: Room 1364, West Building, No. 97 Tanhua'an Road, Kaixuan Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province, China
Unified Social Credit Code: 91330102MAKAUDM95P
Established: April 22, 2026