Shipping Policy
OVRQELIA™ / THE BAG COLLECTION
From our store to your door.
This page explains what happens after you order an OVRQELIA™ bag, including processing time, estimated U.S. transit, shipping charges, and where to turn if you need help.
2–4
BUSINESS DAYS
Standard order processing
10–15
BUSINESS DAYS
Estimated U.S. transit after dispatch
1–2
BUSINESS DAYS
Customer support response target
01 / ORDER PROCESSING
Preparing your bag for dispatch.
Standard order processing takes 2–4 business days. This is the time before your order is dispatched and is separate from the shipping time shown below.
Business days do not include weekends or applicable holidays. If an order needs additional review or an item becomes unavailable, we will use the contact details provided at checkout to communicate about the order.
02 / U.S. DELIVERY ESTIMATE
After your order ships.
Estimated transit for orders shipped to the United States is 10–15 business days after dispatch. Add the 2–4 business day processing period when planning for an order.
Shipping times are estimates, not guaranteed arrival dates. Carrier operations, customs processing where applicable, weather, local delivery conditions, and peak periods may affect the date a package arrives.
03 / SHIPPING COSTS & DESTINATIONS
Review the total before you order.
Available delivery destinations, shipping options, and any applicable shipping charges are shown during checkout after you enter your delivery address. Review the final order total before completing payment.
The 10–15 business day transit estimate above is for U.S. deliveries. If checkout permits delivery to another destination, the applicable information shown there should be reviewed separately.
04 / DELIVERY ADDRESS
Check the details at checkout.
Please confirm your name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address before placing your order.
If you notice an error after ordering, contact us as soon as possible with your order number and the corrected information. We will check whether the address can still be changed; a change may no longer be possible after processing or dispatch has progressed.
05 / ORDER UPDATES
Follow your order's progress.
Check the email address used at checkout for order and shipping updates. If tracking information is available for your shipment, it will be provided through the applicable order notification.
Tracking events may take time to appear after a parcel is dispatched. If you need help understanding an update, email us with your order number.
06 / DELIVERY QUESTIONS
Something doesn't look right?
If your shipment appears delayed, contact us at server@ovrqela.com with your order number and the email address used at checkout. We can review the available order information and advise on the next step.
If your package arrives damaged or contains the wrong bag or color, keep the packaging and send us clear photographs of the issue with your order number. Please also review our Return & Refund Policy for return requests after delivery.
AFTER DELIVERY
Need to request a return?
Our stated return period is 180 calendar days after confirmed delivery. Contact us before mailing a bag back and follow the instructions in the store's Return & Refund Policy.
07 / CONTACT OVRQELIA™
Questions about your delivery?
Email server@ovrqela.com or call +86 186 7668 8753. Our customer support response target is 1–2 business days.
Operating company: Hangzhou Haizong Apparel Co., Ltd.
Legal representative: Zhan Zhangmei
Company address: Room 1364, West Building, No. 97 Tanhua'an Road, Kaixuan Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province, China
Unified Social Credit Code: 91330102MAKAUDM95P
Established: April 22, 2026