Payment & Security
OVRQELIA™ / THE BAG COLLECTION
A clear path from bag to checkout.
Whether you've chosen an everyday tote or an evening bag, you should be able to review your selection and payment details before placing your order.
01 / BEFORE YOU PLACE AN ORDER
Take a moment with the details.
Check the bag name, selected color, quantity, and price in your cart. For fit and functionality, review the product page's listed dimensions, materials, compartments, straps, and included components.
The order total, including any applicable shipping charges and taxes, is shown during checkout before you submit payment. Review the final amount and delivery address carefully before placing your order.
PAYMENT METHODS
Choose from the options shown at checkout.
Available payment methods are displayed when you reach checkout and may vary by location, device, or payment provider. Select an available option and follow the instructions on the checkout page to complete your purchase.
02 / CHECKOUT SECURITY
Keep payment where it belongs: at checkout.
Enter payment details only on the store's checkout page or within the payment option you select there. OVRQELIA™ will not ask you to send your full card number, card security code, or account password by email or telephone.
If you receive a message asking you to pay through an unfamiliar link or send sensitive payment information directly to someone, pause and contact us using the details below before taking action.
03 / AFTER CHECKOUT
Keep your order number close.
After placing an order, check the email address you provided at checkout for your order information. If you contact us about a purchase, include the order number and the email address used to place it.
Standard order processing takes 2–4 business days. Estimated U.S. transit is 10–15 business days after dispatch. Transit estimates are separate from processing time and are not guaranteed delivery dates.
RETURNS & REFUNDS
Need help after delivery?
Our stated return period is 180 calendar days after confirmed delivery. Eligibility, return steps, and any applicable refund arrangements are described in the store's current Return & Refund Policy. Contact us before sending a bag back so we can guide you through the applicable process.
04 / PAYMENT OR ORDER QUESTIONS?
We're here to help.
Email server@ovrqela.com or call +86 186 7668 8753. Our customer support response target is 1–2 business days.
OVRQELIA™ is operated by Hangzhou Haizong Apparel Co., Ltd.
Legal representative: Zhan Zhangmei
Room 1364, West Building, No. 97 Tanhua'an Road, Kaixuan Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province, China
Unified Social Credit Code: 91330102MAKAUDM95P
Established: April 22, 2026