Terms of Use
OVRQELIA™ / THE BAG COLLECTION
A thoughtful way to explore.
These terms describe how you may use the OVRQELIA™ online store, browse our bag collections, and interact with the information presented on the website.
01 / ABOUT THIS WEBSITE
The home of The Bag Collection.
This website presents OVRQELIA™ bags, including products in The Everyday Edit and The After Hours Edit. It allows visitors to review product information, select available options, place orders, and contact customer support.
The OVRQELIA™ online store is operated by Hangzhou Haizong Apparel Co., Ltd. In these Terms of Use, “we,” “us,” and “our” refer to the store operator.
02 / USING THE STORE
Browse and shop responsibly.
You may use the website to learn about our products, compare styles, make purchases, and contact us about your order. When you submit information through the store, please make sure it is accurate and relates to you or an order you are authorized to manage.
Do not use the website to interfere with its operation, attempt unauthorized access, submit malicious content, impersonate another person, or carry out unlawful activity.
03 / BAG DETAILS & IMAGES
Read the listing for the bag you choose.
Each bag may differ in size, materials, pockets, closures, strap configuration, and included components. Before ordering, review the details shown on that product's listing and confirm the selected color or other available option.
Listed dimensions are approximate exterior measurements, generally stated as width × height × depth. A device or personal item is not guaranteed to fit solely because one of its measurements is smaller than an exterior bag measurement.
Product colors may vary slightly between a screen and the item seen in person. If you need help comparing a bag's listed measurements with an item you plan to carry, contact us before purchasing.
04 / BRAND & WEBSITE CONTENT
Content created for this store.
The OVRQELIA™ name, product descriptions, photographs, graphics, page layouts, and other material displayed on this website may be protected by intellectual property rights. You may view the content for personal shopping purposes. Please obtain permission from the applicable rights holder before copying, republishing, or using it commercially.
05 / CHECKOUT & OTHER SERVICES
Services that support your visit.
The store may use checkout, payment, delivery, and other services to support your order. Available payment and shipping options are shown during checkout. If you follow a link to a third-party website, that website's own terms and privacy practices may apply.
Enter sensitive payment information only through the checkout process or the payment option offered there. We will not ask you to send your full card number or card security code by email.
06 / ORDERS & STORE POLICIES
When browsing becomes an order.
Purchases are also subject to the store's Terms & Conditions and applicable shipping, return, and privacy policies. Review the final product selection, delivery address, charges, and total at checkout before placing an order.
Standard order processing takes 2–4 business days. Estimated U.S. transit is 10–15 business days after dispatch; this is an estimate rather than a guaranteed delivery date.
Eligible return requests may be made within 180 calendar days after confirmed delivery. Contact us before mailing a bag back and follow the instructions in the Return & Refund Policy.
07 / PERSONAL INFORMATION
Information used to assist you.
Information you provide while browsing, ordering, or contacting our team is handled as described in the store's Privacy Policy. This may include details needed to complete a purchase, arrange delivery, answer a product question, or review a return request.
08 / UPDATES TO THESE TERMS
Keeping the page current.
We may update these Terms of Use when the website, its features, or store practices change. The version displayed on the website when you visit is the current published version. If you have a question about how a term applies to your order, contact us with your order number.
09 / CONTACT OVRQELIA™
Questions about this website?
Email server@ovrqela.com or call +86 186 7668 8753. Our customer support response target is 1–2 business days.
Operating company: Hangzhou Haizong Apparel Co., Ltd.
Legal representative: Zhan Zhangmei
Company address: Room 1364, West Building, No. 97 Tanhua'an Road, Kaixuan Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province, China
Unified Social Credit Code: 91330102MAKAUDM95P
Established: April 22, 2026